Jim Sutton

Jim Sutton serves as Assistant Vice President (AVP) for Financial Centers and ATM Channel at USAA Federal Savings Bank. In this role, he leads strategy and execution for USAA’s physical distribution network, including financial centers and ATMs. 

Prior to joining USAA, Jim was Senior Vice President at Fifth Third Bank, where he directed the bank’s physical distribution strategy and managed operations for a fleet of over 2,000 ATMs. He also held leadership roles in distribution strategy and operations at JPMorgan Chase. Jim began his 25-year financial services career at MBNA America Bank as a database marketing analyst and portfolio strategy analyst. 

Jim is a proud U.S. Army veteran, having served nine years as an Engineer Officer. His military career included leadership roles as a platoon leader and company executive officer at Fort Polk, Louisiana, and as a company commander at Fort Hood, Texas, where he deployed to Bosnia-Herzegovina in support of Operation Joint Endeavor / Joint Guard. His final assignment brought him back to West Point as a faculty member in the Department of Systems Engineering. 

He holds a Master’s degree from the University of Missouri–Rolla (now Missouri University of Science and Technology) and an MBA from Villanova University. A native of Ohio, Jim previously served on the board of the Ohio Fallen Heroes Memorial in Sunbury, Ohio. 

Jim and his wife, Mary, are the proud parents of four children: Stephanie, John (U.S. Army Lieutenant), Keena, and TJ.